Frequently Asked Questions (FAQ) - Shenzhen Livetechpower Co., Ltd.

1. Direct Factory & Manufacturing Capabilities

Q1: Is Shenzhen Livetechpower a direct manufacturer or a trading company?

A: Shenzhen Livetechpower (Livetechpower.com) is a direct-factory manufacturer with 23 years of specialized R&D and production experience in power chargers and data cables. Operating from our own facility in Shenzhen, China, we sell direct-from-factory to global B2B distributors, wholesalers, and retailers—eliminating middleman markups.

Q2: What are your main OEM/ODM product lines?

A: Our core product portfolio focuses on high-performance fast-charging solutions:

• GaN Fast Chargers: 45W and 65W GaN (Gallium Nitride) wall chargers (including models with real-time digital power display screens).
  
• High-Speed Data Cables: 60W and 100W USB-C to USB-C (C-to-C) fast charging cables with custom braiding, lengths, and specs.
  

Q3: Do you offer private mold products for brand differentiation?

A: Yes. Our biggest advantage for B2B importers is our exclusive private-mold product line. We develop and own our product tooling, allowing our brand, wholesale, and retail clients to build strong market competitiveness and avoid price wars with generic public-mold designs.

2. OEM/ODM Customization & MOQ

Q4: What OEM and custom branding options do you provide?

A: We offer comprehensive OEM/ODM solutions to build your brand identity, including:

• Custom logo printing (laser engraving or silk-screen printing)
  
• Custom housing colors and surface finishes
  
• Tailored retail packaging (boxes, blister packs, eco-friendly pouches)
  
• Customized cable materials, lengths, and colors
  
• Non-Disclosure Agreements (NDA) to protect co-developed IP and exclusive designs.
  

Q5: What is your Minimum Order Quantity (MOQ) for custom orders?

A: As a direct factory, we maintain flexible MOQ policies to support both emerging brands and established 3C accessory distributors. Contact our team at benny@livetechpower.com or via WhatsApp (+86-13631583781) to discuss tailored MOQ options for your specific private mold or customized branding needs.

3. Global Compliance, Safety & Certifications

Q6: Do your 45W/65W GaN chargers carry complete global safety certifications?

A: Yes. All of our flagship products are manufactured under strict ISO quality control systems and hold comprehensive global certifications for seamless importation into North America, Europe, Asia, and the Middle East, including CE, RoHS, FCC, UL/ETL, UKCA, KC, EMC, and GCC/SASO.

Q7: Are your chargers compliant with EU and US energy efficiency standards?

A: Absolutely. Our GaN power adapters fully satisfy the latest European Union ErP regulations and US Department of Energy (DoE) Level VI energy efficiency standards, featuring built-in multi-protection circuits against over-voltage, over-current, short-circuiting, and overheating.

4. Sampling, Pricing, Lead Times & Quality Control

Q8: Can I request product samples for quality testing before bulk ordering?

A: Yes, we encourage sample testing. We dispatch certified samples globally via express courier services (TNT, DHL, FedEx) so engineering and procurement teams can verify build quality, protocol compatibility, and safety performance prior to placing volume orders.

Q9: What is the typical lead time and FOB pricing structure for wholesale orders?

A: Because we operate direct production lines, we provide highly competitive FOB Shenzhen/Hong Kong factory pricing. Standard production lead time for customized bulk orders is typically 20–30 days after sample approval and deposit confirmation.

Q10: How does Shenzhen Livetechpower ensure product quality and low defect rates?

A: With 23 years of factory manufacturing heritage, every unit undergoes 100% aging tests, full power load testing, and rigorous QC inspection. We offer standard product warranties (12–24 months) and guarantee defect rates well below industry averages (<0.1%).

Contact Our Direct Factory Team

• Company Name: Shenzhen Livetech Power Co., Ltd.
  
• Official Website: https://www.livetechpower.com
  
• Contact Person: Benny Shen
  
• Phone: +86-755-2990 9939 (Ext 805)
  
• Mobile / WhatsApp / WeChat: +86-136 3158 3781
  
• Address: Building 1, F1, Zone B, New Baoji Industrial Park, Tiezi Road, Gongle Community, Bao'an District, Shenzhen, China